A Family Entertainment Center (FEC) Host will provide a safe, clean, fun, friendly, and structured environment for all customers. The FEC host will be responsible for the attraction they are stationed at, running all equipment and leading customers in safety protocols. FEC Hosts need to be professional, great communicators, organized, safe, able to manage busy situations and, and above all, create a fun experience for the customer.
Duties & Responsibilities:
- Greet customers approaching the attractions, and be ready to assist in any way
- Know and understand the daily schedule for the different attractions
- Explain all the needed rules and policies for each attraction
- Adhere to strict safety rules for customers using the equipment
- Responsible for setting up, cleaning up, and maintaining the attractions. Tasks may include deep cleaning, testing, and fixing equipment used at each station.
- Walk customers through the process of purchasing points for the attraction and help direct them to the correct places to purchase
- Ensure each group of customers is following rule and policies during the game, time of play, or spectating
- Provide an exceptional experience for all customers including walk-ins, party participants, campers, and event groups.
- Keep attraction area clean and to the standard of Arena Sports
- Complete opening and closing duties required of the attractions
- Performs his or her job in a friendly, courteous manner at all times
- Performs other related duties as assigned by the Supervisor or Manager
- Willingness to be a Team Player and a Hard Worker.
- Prior customer service experience preferred, but not required
- Must be able to communicate clearly with supervisors and with customers
- Be able to reach, bend, stoop and frequently lift up to 25 pounds.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Must be able to work weekend days as well as weekdays
- Arena Sports League Team Credit (eligible after probationary period)
- Free Arena Sports Membership
- Employee Discounts on Arena Sports programming
- Competitive Wages
- Flexible scheduling
- Free beverages and concession discounts